Privacy & Cookie Policy

Last updated: 06 October 2025

1. Introduction

This Privacy & Cookie Policy explains how Independent Paint Supplies Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from https://www.ipspaint.co.uk (the “Site”).

We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Company name: Independent Paint Supplies Ltd
Company number: 11823990
VAT number: GB316596678
Registered office: Unit 2, St Johns Court, Upper Fforest Way, Swansea, SA6 8QQ
Email: sales@ipspaint.co.uk  |  Tel: 01792 784078

2. Information We Collect

We may collect and process the following information about you:

• Personal details – such as your name, billing and shipping address, email address, and telephone number when you make a purchase or create an account.
• Transaction details – including products ordered, payment information (processed securely by our payment providers), and delivery preferences.
• Website usage data – including traffic data, IP address, browser type, device information, location data, and pages visited, collected via cookies and analytics tools.
• Communication records – such as emails, messages, or feedback provided when contacting us or responding to surveys.

3. Lawful Basis for Processing

We process your personal data only where there is a lawful basis under UK GDPR, which may include:

• Contract: to fulfil an order, provide goods or services, and manage payments and deliveries.
• Legal obligation: to comply with legal or regulatory requirements (e.g., tax, safety, or product traceability).
• Legitimate interests: to improve our products, marketing, and website experience.
• Consent: where you have opted in to receive marketing communications.

4. How We Use Your Information

The information we collect is used to:

• Process and fulfil your orders.
• Provide customer service and support.
• Personalise your experience on our website.
• Improve our products, services, and website functionality.
• Send service updates, order confirmations, or delivery notifications.
• Send marketing communications (only where you have consented).
• Comply with legal obligations or prevent fraud.

5. Cookies & Tracking Technologies

Our Site uses cookies to enhance your browsing experience, analyse site traffic, and personalise content and ads.

• What are cookies? Cookies are small text files placed on your device when you visit our website. They help remember preferences and track usage for analytics.
• Types of cookies we use:
  • Essential cookies – required for website functionality (e.g., cart and checkout).
  • Analytics cookies – help us understand visitor behaviour and improve the site.
  • Marketing cookies – used for personalised advertising.
• Managing cookies: You can disable or delete cookies via your browser settings. Please note that some website features may not function correctly if cookies are disabled.

6. Storing and Protecting Your Data

• We store data securely using encrypted systems and access controls to prevent unauthorised access, alteration, or disclosure.
• Your personal data is stored on servers within the UK or European Economic Area (EEA). If data is transferred outside the UK/EEA, we ensure it is protected using appropriate safeguards such as Standard Contractual Clauses.
• We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy — typically:
  • Order and invoice records: up to 7 years (for tax and accounting purposes).
  • Marketing data: until you withdraw consent or unsubscribe.

7. Disclosing Your Information

We may share your information with trusted third parties who help us operate our business, such as:

• Payment processors and courier/delivery companies.
• IT service providers, website hosts, and analytics tools.
• Professional advisers (accountants, insurers, or legal counsel).

These third parties only process your data under our instruction and are required to keep it secure and confidential.

We may also disclose information if required by law, to prevent fraud, or if we sell or transfer part of our business.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to access – request a copy of the data we hold about you.
• Right to rectification – request correction of inaccurate or incomplete data.
• Right to erasure – request deletion of your data, subject to legal obligations.
• Right to restrict processing – limit how your data is used.
• Right to data portability – request transfer of your data to another organisation.
• Right to object – to processing for direct marketing or legitimate interest purposes.

To exercise any of these rights, please contact us at sales@ipspaint.co.uk. We may need to verify your identity before fulfilling your request.

9. Marketing Communications

We may send you marketing updates if you have opted in to receive them. You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly. We never sell or rent your personal information to third parties for marketing purposes.

10. Third-Party Links

Our website may contain links to third-party sites. These sites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review those policies before providing any personal information.

11. Data Protection Officer / Contact Details

If you have any questions, concerns, or complaints about how we handle your personal data, please contact:

Independent Paint Supplies Ltd
Email: sales@ipspaint.co.uk
Tel: 01792 784078
Address: Unit 2, St Johns Court, Upper Fforest Way, Swansea, SA6 8QQ

12. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK’s independent regulator:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The most recent version will always be available on our website. Please check this page regularly to stay informed of any updates.