Refund policy

Returns Policy

At Independent Paint Supplies, we strive to ensure your satisfaction with our products. If you need to return an item, please review our comprehensive returns policy below:

Eligibility for Returns

• Time Frame: Items must be returned within 14 days of the purchase date.
• Condition: Items must be in their original, unused condition and packaging. We cannot accept returns for products that have been used or damaged after delivery.
• Non-Returnable Items: Custom mixed colours cannot be returned as they are specially created to your specifications. PPE also cannot be returned due to hygiene.

Return Process

1. Contact Customer Service: Before returning any item, please contact our customer service team at sales@ipspaint.co.uk or 01792 784078 to initiate the return process. Provide your order number, item(s) you wish to return, and the reason for the return.
2. Approval: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Packaging: Ensure the item(s) are securely packaged to prevent damage during transit. Include the RMA number inside the package.
4. Shipping: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Refunds

• Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund within 5 business days.
• Method: Approved refunds will be processed back to the original method of payment. It may take additional time for the refund to appear in your account depending on your payment provider.
• Restocking Fee: A restocking fee may apply for certain items, which will be communicated during the return process.

Exchanges

• If you wish to exchange an item for a different product, please follow the return process to return the original item and place a new order for the desired product.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our customer service team on receipt of the order. We will arrange for a replacement or issue a refund as appropriate.

Contact Us

For any questions or further assistance, please contact our customer service team at sales@ipspaint.co.uk or 01792 784078. We are here to help and ensure you have a positive experience with Independent Paint Supplies.